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Director, Account Management (Financial Services) New York, NY, USA

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Director, Account Management (Financial Services) Description

Job #: 49379
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are a natural self-starter that is strategic, resilient, and engaging with people. You have a passion for solving complex problems and are passionate for helping both the disrupted and disruptors in the financial services industry. You have an entrepreneurial mindset and welcomes the challenge to be hands-on and run your account as a business (strategy, financial, people, operations).

If this sounds like you, this could be the perfect opportunity to join EPAM as a Director, Account Management (Financial Services). Scroll down to learn more about the position’s responsibilities and requirements.

What You’ll Do

  • Create business strategies to successfully achieve client business goals:
    • Act as the Account Manager with clients, internal teams and BU Heads / Sales Leads
    • Align with EPAM multidisciplinary teams to co-develop / support account plans and strategies for delivery, growth, and client satisfaction
    • Serve as the engagement architect, responsible for account strategies, and work directly with client’s product, marketing, and/or IT teams to position the engagement and EPAM for success
    • Understand the intersection between technology, customers, and business and serve as trusted advisor that brings technology enabled solutions to drive leading Business / Digital Transformation strategies
    • Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives
  • Develop and oversee delivery approaches:
    • Work closely with delivery organization to ensure successful delivery through an integrated delivery model
    • Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
  • Build successful relationships:
    • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
    • Develop effective relationships with key internal executives, BU heads, Solution SME’s, and Sales and Delivery Leaders
    • Serve as the trusted advisor; partner with clients to help craft their product vision and roadmaps and create compelling customer value propositions and strategies that are enabled through our global deliver model
    • Drive account revenue within the client / account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services
    • Align with EPAM’s goals and objectives, support company financial goals by achieving revenue and profit targets
    • Drive the sales / pre-sales activities by qualifying opportunities, and acting as the lead of pursuit team responsible for creating the proposals and presentations, and manage the opportunities through the sales cycle

What You Have

  • Entrepreneurial by nature and have experience working in environments where you will be accountable and drive decisions
  • Consulting, engagement or delivery management background and a track record of success helping clients achieve their digital transformation goals
  • Experience selling full life-cycle software development (Consulting, Development, Testing, Support)
  • Thorough understanding of IT principles and practices including the concepts and key messages behind Agile and Digital Services
  • 5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions
  • Knowledge of the technical platforms, business models, subject matter, and trends in the Banking and Financial Services industry
  • Strong problem solving and creative thinking abilities
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team
  • Experience in managing and monitoring performance metrics across large scale accounts and account portfolios
  • Exceptional leadership/management skills and superb oral and written communication and presentation skills
  • Strong interpersonal and communication skills
  • Track record of leading teams
  • Proven ability to manage client engagements under high stress to successful completion
  • Strong negotiation skills
  • Bachelor’s degree or higher

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • REQ #: 169944667