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Global Director, Enterprise Financial Services Account Management San Francisco, CA, USA

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Global Director, Enterprise Financial Services Account Management Description

Job #: 49397
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Global Director, Enterprise Financial Services Account Management. Scroll down to learn more about the position’s responsibilities and requirements.

What You’ll Do

  • Create business strategies to successfully achieve client business goals:
    • Act as the BU leader and Account Manager with clients, internal teams and Sales Leads
    • Align with EPAM Account Managers to co-develop / support Account plans and strategies for delivery, growth, and client satisfaction
    • Manage and develop team competency coverage through cross-training, leadership development and succession planning
    • Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategies
    • Empower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate quality
    • Understand the intersection between technology, customers, and business
    • Maintain team's work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status etc.)
    • Track and create/provide team status using standard templates and actively participate in appropriate internal and external status meetings
    • Serve as an expert Consultant leading Business Transformation/Product strategies and roadmaps
    • Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives
  • Develop and oversee delivery approaches:
    • Work with account management, project/program management to ensure successful delivery through an integrated delivery model
    • Responsible for shaping the overall solutions for the BU, properly scoping goals and initiatives, strategizing pricing engagements, establishing optimal operating models and project team organization
  • Build successful relationships:
    • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within the overall account/client portfolios
    • Manage effective relationships with key internal executives, Solution SME’s, and Sales and Delivery Leaders
    • Deliver on EPAM’s growth and performance objectives
    • Build teams. Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts etc.)
    • Develop and deliver quality and timely performance feedback, collecting input from all appropriate sources
    • Develop the vision for EPAM’s Business Unit goals and objectives, support company financial goals by achieving revenue and profit targets

What You Have

  • 12+ years of demonstrated experience in the strategic development and growth of a region or Financial Services industry portfolio
  • Knowledge of emerging technology, business models, subject matter, and trends
  • Experience managing business units of $150+ million in revenue
  • Strong problem solving and creative thinking abilities
  • Ability to operate at the strategic level, yet close enough to the details to add value to clients and be a real support to the team
  • Experience in managing and monitoring performance metrics across global enterprise client accounts and account portfolios
  • Exceptional leadership/management skills and superb oral and written communication skills, with seasoned presentation skills
  • Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management and product development
  • Strong interpersonal and communication skills
  • Proven ability to manage client engagements under high stress to successful completion
  • Sound business acumen; strategic skills; common sense
  • Effectively manages up and down
  • Strong negotiation skills
  • Bachelor’s degree or higher

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • EPAM welcomes all applicants and will consider qualified candidates with criminal history such as arrest and conviction records in a manner consistent applicable law, including the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring
  • REQ #: 155794062