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2nd Line IT Support Engineer London, UK

2nd Line IT Support Engineer Description

Job #: 51368
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


EPAM Systems are looking to recruit a 2nd Line IT Support Engineer for a high-profile Oil and Gas client in London and Surrey. We work on several different projects in a real mix of sectors. This requirement is primarily based onsite with a longstanding EPAM customer.

We pride ourselves on being an organisation that supports your technical growth, unleashing your real potential, whilst still nurturing the core values of what it means to be an EPAMer.


  • Installing and configuring computer hardware, software, systems, printers and scanners
  • Assist with Data Centre activities
  • Providing support for client VIP users
  • Software installation and troubleshooting
  • Incidents-tickets management
  • Mobile Phone management
  • Support Office 365
  • Asset management
  • Communicate with providers and network engineers
  • Support for peripheral devices
  • Meeting room support
  • Ensuring SLA and response time on tickets
  • Create and maintain documentation for installation and support


  • Minimum 5 years' experience in Test Analysis and Test Execution
  • Basic knowledge of networking (TCP/IP, DNS, DHCP server configuration)
  • Good knowledge of Microsoft Windows Server management (Active Directory, WSUS, GP)
  • Advanced knowledge level administering Microsoft Windows based desktops
  • Advanced knowledge of Office 365
  • User-friendly attitude willing to help employees solving their daily issues with the IT infrastructure
  • Great communication skills and problem-solving attitude
  • Strong communication skills in English (B2/C1)
  • Willing to learn new technologies and respond quickly to new challenges
  • Able to work under pressure
  • Able to physically move the IT equipment
  • Willing to travel in case the Woking office requires additional support

Nice to have

  • Experience with Service Now environment
  • PowerShell scripting
  • Experience with Microsoft SCCM

What We Offer

  • We offer a range of discretionary benefits from time to time, including:
    • Group personal pension plan, life assurance and income protection
    • Private medical insurance, private dental care and critical illness cover
    • Cycle scheme and season ticket loan
    • Employee assistance program
    • Gym discount, Friday lunch, on-site massage and social events
    • 1 day off for your wedding and baby basket
    • Tech purchase scheme
    • Unlimited access to LinkedIn learning solutions
  • Some of these benefits may be available only after you have passed your probationary period