CAREERS
Cloud Support Engineer / Infrastructure Specialist (Japanese) Tokyo, Japan
Cloud Support Engineer / Infrastructure Specialist (Japanese) Description
Job #: 57461
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.
EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Minato-ku, Tokyo, Japan. As a Cloud Support Engineer / Infrastructure Specialist, you will provide support for Cloud technologies such as Cloud Security, DevOps, DevTools, Service Usage API and others.
DESCRIPTION
EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Minato-ku, Tokyo, Japan. As a Cloud Support Engineer / Infrastructure Specialist, you will provide support for Cloud technologies such as Cloud Security, DevOps, DevTools, Service Usage API and others.
Responsibilities
- Provide support to customers using Cloud Platform products, solutions and APIs, including developer products related services
- Provide technical assistance and support as part of a global 24x7-support organization. Agents must be willing to work shifts between the hours of 8:00 and 22:00 JST Sunday - Saturday including public holidays
- Work closely with engineers and product managers to improve the product and make our customers successful
- Follow notification and escalation procedures
- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
Requirements
- Proficient in at least one of Java, Python, PHP, Go Or Node.Js
- Understanding of Cloud technology such as AWS, GCP, or Azure
- Comfortable working on Linux-based systems
- Comfort and experience using SQL (any dialect) to extract and manipulate data
- Hands on experience with web protocols (HTTP, TLS, etc.)
- Experience with services API development as well as creating REST and JSON APIs
- Ability to read and understand code and able to write code samples to reproduce customer issues
- Strong troubleshooting skills including the ability to read and understand logs and stack traces
- Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
- A strong sense of business ownership and customer focus
- Business level Japanese skills (N1)
- Fully fluent or Native English communication skills
Nice to have
- Big data related skills (MI, Big query, HADOOP, and so on)
- Understanding software development lifecycle
- Experience with CI/CD environment
- Experience with deployment tool such as Jenkins
- Experience with Platform-as-a-Service (PaaS)
- Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.)
We offer
- Friendly team and enjoyable working environment
- Work-life balance and flexible schedule
- Online training library, mentoring, career development and potential partial grant of certification
- Unlimited access to LinkedIn learning solutions
- Referral bonuses
- Compensation for sick leave and paid time off
- Opportunities for self-realization
