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Application Support Engineer Guadalajara, Mexico

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Application Support Engineer Description

Job #: 57546
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION



You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Application Support Engineer . Scroll down to learn more about the position’s responsibilities and requirements.
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Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs
  • Provide technical assistance and support as part of a global 24x7-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
  • Provide technical and developer support to customers using cloud products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
  • Work closely with internal support teams to improve cloud products at a senior level

Requirements

  • 2+ years of development experience in any of these languages (Java, Javascript, PHP, Python, Go, .NET, Ruby, NodeJS)
  • Building Web Applications/Web Services/APIs
  • Experience querying Relational Databases (MySQL, Oracle, DB2, Microsoft SQL)
  • Support experience (monitoring, software maintenance etc) 1-2 years
  • Knows Software Architecture Patterns (Monolith, Distributed, Microservices)

Nice to have

  • Cloud Computing Experience (cloud implementations)
  • Experience using Web Authentication (Basic, Cookies)
  • Knows Networking (Load Balancer, Firewall, DNS, Forwarding Rules, NAT)
  • Experience using No Relational Databases
  • Consuming Third Party APIs
  • Mobile development 1-2 years of experience
  • Web Development knowledge (REST, SOAP, RPC, HTTP, HTTPS)

We offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more.)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 30 days December bonus, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage. (For the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 12 vacations days plus 3 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maudry Thursday, Good Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

Conditions

  • By applying to our role you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice (https://www.epam.com/applicant-privacy-notice) and Policy (https://www.epam.com/privacy-policy)

About the Project

As a Technical Support, you'll help developers that use the latest and most popular cloud oriented technologies by using your excellent technical and customer service skills.

In this role you will troubleshoot, reproduce and debug a wide range of technical issues, respond to product related questions and help to resolve concerns of the community. This is an excellent opportunity to use your technical expertise and communications skills at the same time. In this team you will get the chance to become a global cloud platform expert which is the technology that will become fundamental in any DevOps position in the next years.

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