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Data Analyst Zurich, Switzerland

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Data Analyst Description

Job #: 57601
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION



We are looking for an experienced reporting specialist to come on board and support the full portfolio delivery of MCCS in Zürich.

You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM.

Come and join EPAM where Engineering is in our DNA.

Responsibilities

  • Project/domain: Multichannel Contact Center Solutions. MCCS provides an integrated working environment (named MCCS, Multichannel Contact Center System) for Contact Center staff to efficiently handle in- and outbound communication on electronic channels such as phone, text chat, video, document sharing, social media, etc
  • Interacts and integrates with our client’s internal systems that are necessary to handle the specific inquiries and transactions offered via our clients Contact Center
  • It is highly dependent on 3rd party telephone system (Genesys)

Requirements

  • Data analytics
  • BI reporting
  • Knowledge of business objects, MicroStrategy, Power BI

We offer

  • Competitive compensation depending on experience and skills
  • Knowledge-sharing across EPAM's global Tech Communities
  • Unlimited access to LinkedIn learning solutions
  • Relocation support as per EPAM relocation policies
  • EPAM Community with regular corporate and social events
  • Career growth, performance and compensation reviews

Additional

  • Please note that any offers will be subject to appropriate background checks
  • We do not accept CVs from recruiting or staffing agencies
  • Due to the Swiss labour legislation we can only accept applicants who have a valid right to work in Switzerland

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