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Infrastructure Delivery Manager Zurich, Switzerland

Infrastructure Delivery Manager Description

Job #: 82765
Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has leveraged its advanced software engineering heritage to become the foremost global digital transformation services provider – leading the industry in digital and physical product development and digital platform engineering services. Through its innovative strategy; integrated advisory, consulting, and design capabilities; and unique ‘Engineering DNA,’ EPAM’s globally deployed hybrid teams help make the future real for clients and communities around the world by powering better enterprise, education and health platforms that connect people, optimize experiences, and improve people’s lives. In 2021, EPAM was added to the S&P 500 and included among the list of Forbes Global 2000 companies.

Selected by Newsweek as a 2021 Most Loved Workplace, EPAM’s global multi-disciplinary teams serve customers in more than 45 countries across five continents. As a recognized leader, EPAM is listed among the top 15 companies in Information Technology Services on the Fortune 1000 and ranked as the top IT services company on Fortune’s 100 Fastest-Growing Companies list for the last three consecutive years. EPAM is also listed among Ad Age’s top 25 World’s Largest Agency Companies for three consecutive years, and Consulting Magazine named EPAM Continuum a top 20 Fastest-Growing Firm.


We are looking for a highly competent Infrastructure Delivery Manager to strengthen our Infrastructure Delivery unit. The role will be to oversee management and EPAM clients’ relationships in Western Europe.

This role requires someone who takes responsibility for the business side of delivery, the end-to-end collaboration and management of relations as well as being accountable for the overall project delivery, client satisfaction, and management of expectations while ensuring work remains aligned with strategy and is delivered on-time and within budget.

You are bringing delivery expertise and theoretical knowledge from infrastructure solutions and IT operation, working alongside global engineering teams who are passionate about what they do, and how they do it. To play a key role in building strong business/technology relationships, taking a ‘hands-on approach to define and deliver embodying and driving a culture of continuous improvement.


  • Take ownership of infrastructure delivery projects on the assigned account(s) in Western Europe
  • Enable and facilitate service culture improvements with focus on aggressive SLAs
  • Perform capacity planning, personnel/service coordination across multiple sites and time zones to assure availability
  • Assure governance of processes in delivery management and production as per selected delivery model
  • For the top management and client - act as a single point of responsibility over any delivery related matters, including escalations, upsells, ramp downs, etc
  • Take responsibility over resources needed for delivery - assure sound skills and seniority staffing according to the delivery roadmap
  • Accountable for the technical leadership regarding the delivery. Ensuring a sound and future proof architecture is planned and the implementation meets the technical quality standards
  • Coordinate between multiple disciplines, external/internal stakeholder
  • Establish and manage long-term partnerships with the client(s)
  • Addresses client(s) issues and identifies and manages engagement risks
  • Co-ordinate the preparation of customer proposals and statements of work
  • Ensure that projects are delivered in line with EPAM process and methodologies
  • Be well versed in different delivery models, with focus on agile approaches
  • Make sure that the customer executes their responsibilities on the engagements
  • Build up delivery plan along with estimations on timeframes, quality and quantity of resources required to successfully implement projects
  • Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle
  • Measure and improve delivery productivity
  • Support sales activities: participate in bid process, providing technical and management expertise
  • Help mentoring and coaching other delivery managers
  • Actively contribute in EPAM wide delivery management community


  • 8+ years of hands-on experience in infrastructure and/or IT operation
  • 3+ years in IT Project Management/ Technology Project Management experience
  • Solid experience of technology services business
  • Broad technical overview across different IT Areas
  • Strong sense of ownership and decision-making ability; figure-it-out mindset
  • Strong and proven client and stakeholder management skills
  • Ability to run a large-scale, geographically distributed organization
  • Self-motivated, multitasking, reliable to delivery on-time, a quick thinker
  • Eagerness to solve issues and find great solutions
  • Leadership, communication, and influence skills
  • Excellent problem-solving skills
  • Very strong in conflict management
  • Ability to view bigger picture
  • Ability to find gray areas, and navigate vagueness
  • Being a team player and a mentor
  • At least B2 English level

Nice to have

  • M&A, technical due diligence, or carve-out experience
  • Experience in full stack development
  • ITIL or COBIT certification
  • Certification by Microsoft, AWS or Google in cloud related topics
  • Certification in Enterprise/System/Solution architecture
  • Experience in continuous integration and continuous delivery
  • Public exposure (articles, talks, workshops)

We offer

  • Competitive compensation depending on experience and skills
  • Social benefits in line with local legislation
  • Access to EPAM's global Tech Communities on a global scale
  • Unlimited access to LinkedIn learning solutions
  • Relocation support as per EPAM relocation policies (for people from other countries)
  • EPAM Community with regular corporate and social events
  • Regular team collaboration events
  • Career growth, performance, and compensation reviews
  • Office in a good location with easy access
  • Referral bonuses
  • Extended opportunity to grow professionally in a cross-cultural environment


  • Please note that any offers will be subject to appropriate background checks
  • We do not accept CVs from recruiting or staffing agencies
  • For this position, we are able to consider applications from the following:
    • Swiss nationals
    • EU/EFTA nationals
    • Third-country nationals based in Switzerland with an appropriate work permit
    • Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied
  • This position might require travel within Europe up to 50% of the working time
  • EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence
  • No matter where you are located, you will join a dedicated, diverse community that will help you discover your fullest potential