Senior Technical Delivery Manager Hoofddorp, Netherlands

Responsibilities

• Establish long-term partnerships with the clients and manage their expectations
• Take end-to-end responsibility for delivery, acting as a single point of responsibility over any delivery related matters, including escalations, upsells, ramp-downs, etc, for Client and EPAM Stakeholders
• Build the delivery plan along with estimations on timeframes, quality and quantity of resources required to successfully implement projects
• Revenue and resource forecasting at an account level
• Establish criteria concerning deliverability, performance, maintenance, design and cost
• Assure governance of processes in delivery management and production as per selected delivery model
• Support the client by devising innovative solutions to business problems and processes, especial those that leverage technology to provide marketing differentiation, efficiency improvements and better user experiences
• Perform knowledge management within the organization, define skills/technologies to be learned and request respective trainings
• Support the team, ensuring motivation actions and coach/verify how the same is performed by managers and team leaders from your organization
• Conduct performance appraisals and manage compensation cycles
• Ensure that proper software development processes and engineering standards are in place

Requirements

• Experience in managing software delivery projects
• Experience in people management and growing the organization
• Experience in IT project management, including management of several projects in parallel
• Excellent knowledge of Agile software development methodologies
• Prior experience with hands-on software development and good understanding of software engineering practices
• Working knowledge of IT networks, to include network appliances (e.g., routers, load balancers, domain name servers, firewalls)
• Experience with network services and architecture (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc)
• Experience with Cloud Migration Projects (AWS)
• Excellent leadership and communication skills
• Demonstrated skills in client relationship management and ability to manage, direct and command respect from technical and delivery team members
• Ability to engage with the client in technology discussions
• Previous experience in working within outsourcing environment and managing offshore delivery organizations is highly desirable
• Fluent English, both spoken and written

We offer

• Competitive Compensation
• 26 paid holiday days
• Commuting to work- costs reimbursement
• Option to participate in our Pension Plan scheme OR Health insurance Compensation
• Discretionary Performance Based bonus
• Laptop + Corporate Simcard
• Annual Salary Review
• Trainings, Internal Education and Dutch Language Courses
• Unlimited access to LinkedIn learning solutions
• Relocation Package
• Regular Corporate and Social Events
• The opportunity to be part of a diverse and multicultural company