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Senior / Application Support Analyst (Splunk) Singapore, Singapore

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Senior / Application Support Analyst (Splunk) Description

Job #: 66103
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION


Currently we are looking for a Senior / Application Support Analyst (Splunk).

You’ll be working in the Splunk team in Singapore. We provide level 2/3 technical and business support for our Splunk customers. As a Splunk expert, you’ll play an important role in keep our Splunk technical environment available and performant for our customers. This includes ServiceNow, Netcool, AppDynamics, IPSoft to name just a few. The Splunk team is complemented by a broader team focused on Service Operations for various other tools supporting the ITIL processes.

Responsibilities

  • Support the Service & Product Manager across several technical domains
  • Participate in different projects, including upgrade, migration or client related activities
  • Ensure workflows, processes, tooling and applications are of the highest quality standard
  • Contribute expertise to the management of existing and new IT products and services
  • Create and enhance documentation and ability to train our clients globally
  • Efficient in working in an environment with multiple customers and prioritizing work to achieve department goals and meeting/exceeding customer expectations
  • Strong knowledge on ITSI and other Splunk premium apps
  • Great communicator and able to work as part of a diverse, geographically dispersed team
  • Assist internal users of Splunk in designing and maintaining production-quality dashboards
  • Ability to dissect technical problems, analyze data, and recommend potential solutions
  • Ability to tackle technical issues to establish the root cause of problems and form a solution or workaround across a variety of environments
  • Should be able to take the findings from solving problems and use them to drive product and service improvement
  • Candidate should be able to understand and adapt to any constraints of a team they need help from or working under and work towards mutual understanding

Requirements

  • Bachelor Degree in Computer Science or equivalent
  • Minimum 3 years of hands-on experience with Splunk in a Linux and/or Windows OS environment
  • Expert as Splunk Admin handling support team
  • Proficient with software development tools, such as GitHub, Shell, Powershell, IPSoft
  • Ability to solve complex issues, good at problem statement analysis and solution design thinking
  • Track record of influencing senior IT stakeholders and business partners
  • Confident communicator that can explain technology to non-technical audiences
  • Capable of understanding client needs and translating this into products and services
  • Willing to provide on-call support as required
  • Able to work as part of a global team interacting with client all over the world
  • Able to prioritize your own workload and work with minimal supervision where required
  • Ability to own, communicate and drive resolution in a timely manner to meet customer SLA's
  • Strong work ethic, with a passion to determine root cause of problems/issues
  • Outstanding communication skills
  • Excellent troubleshooting skills
  • Excellent organizational and time management skills
  • Ability to work both independently and as a member of a team

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization

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